Shipping policy
At House of RAI, we aim to process and deliver every order safely and efficiently. Please review our shipping policy below before placing your order.
Order Processing
Orders are typically processed within 1–2 business days after payment has been successfully received.
Orders placed during weekends or public holidays will be processed on the next available business day.
Once your order has been dispatched, you will receive a shipping confirmation with tracking information where available.
Shipping Within the Netherlands
We ship throughout the Netherlands.
Estimated delivery time after dispatch is generally 1–2 business days. Delivery times are estimates and may vary due to circumstances outside our control, including delays experienced by the shipping carrier.
Shipping costs, if applicable, will be displayed at checkout before payment.
International Shipping
Where international shipping is available, estimated delivery times and shipping costs depend on the destination and will be displayed at checkout.
For orders shipped outside the European Union, additional customs duties, import taxes, or other charges may apply. These charges are determined by the destination country and, unless stated otherwise, are the responsibility of the customer.
Tracking Your Order
If tracking is available for your shipment, you will receive a tracking link after your order has been dispatched.
Please allow some time for the tracking information to become active after receiving your shipping confirmation.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate delivery address.
If you notice an error in your shipping address, please contact us as soon as possible. We will try to update the address before dispatch, but we cannot guarantee that changes can be made once an order has entered the shipping process.
Additional shipping costs resulting from an incorrect or incomplete address may be charged where legally permitted.
Delayed or Missing Deliveries
If your order has not arrived within the expected delivery period, please check the tracking information first.
If there appears to be an issue with the shipment, contact House of RAI and we will assist you in investigating the delivery with the carrier.
Damaged Packages
If your order arrives damaged, please contact us as soon as possible after delivery. Where possible, include clear photographs of the outer packaging, shipping label, and damaged product so that we can investigate the issue.
Do not dispose of the packaging until the matter has been resolved, as the carrier may require it as part of an investigation.
Failed or Refused Delivery
If a package is returned to us because delivery could not be completed, the address provided was incorrect, or the parcel was not collected in time, we will contact you regarding the available options.
Any additional shipping charges will be handled in accordance with applicable consumer law.
Contact
For questions regarding shipping or an existing order, please contact:
House of RAI
Website: www.houseofrai.com
Phone number: +31 85 250 25 64
Email: info@houseofrai.com
When contacting us about an existing order, please include your order number so we can assist you more quickly.